Policies

Program Registration Waiver and Policies


TERMS AND CONDITIONS OF REGISTRATION

In consideration of the Manor Park Community Council (MPCC) accepting the participant’s application in the program/activity, the participant or their parent/guardian, agrees to adhere to all rules and regulations, policies and procedures in respect of the program/activity and abide by all terms and conditions of registration.

INDEMNIFICATION:

I do hereby consent for myself/ my child / my ward to participate in the course stated and I fully understand, acknowledge and agree to the following:
I am unaware of any health related problems that myself/ my child / my ward may have that could cause injury while engaging in the program;

Notice of Risk
When children from multiple families attend a day camp, there is an increased risk of the COVID-19 virus
coming into the camp. Children who are infected with the COVID-19 virus are more likely than adults to have
very mild infections or to have no symptoms at all, but these children can still transmit the infection to other
children and to adults at the camp. This means that children can bring home an infection acquired in a camp
and put other persons at risk. Even if a day camp has a screening process to help detect infections when
there are symptoms; this screening process will not detect infected children or adults who do not have
symptoms at the time of screening.

I have full knowledge of the risks involved in participating in the program and am voluntarily assuming the risks involved;
I fully understand that I will be solely responsible for any injury, loss, or damage myself/ my child / my ward causes or sustains, and
I release the Manor Park Community Council (MPCC), the City of Ottawa, and their respective employees, volunteers, or instructors from any claims, damages, actions or causes of actions arising out of or in consequence of any loss, injury, or damage to any person or property incurred while engaged in the program.

I authorize the Manor Park Community Council (MPCC) to collect and use the personal information on this form for the purpose of the management and administration of the program. I authorize the MPCC to disclose such personal information to third parties, as may be required for this purpose, including legal and insurance companies. The MPCC may also be required or permitted to disclose such personal information pursuant to relevant privacy laws or other laws.

I agree to abide by the rules and regulations, policies, and procedures of the MPCC.

PHOTO RELEASE:

Throughout the year the Manor Park Community Council (MPCC) takes and/or collects digital images of children / adults participating in community activities. These images could be shown on our community websites, posted on MPCC's official social media outlets, submitted to community newspapers, local business newspapers and/or used as promotional material for community initiatives and programs, and agree to the use of these photographs.  Registrants may opt out of this consent at the time of their registration.

EMAIL COMMUNICATION:

I have provided my email to the Manor Park Community Council (MPCC) and accept communications from the MPCC. Registrants may opt out of this consent at the time of their registration, except for email communication specific to their registration.

REFUND POLICIES


Summer Day Camps:  additional policies for summer 2020 

  • Registration is for full-day camps only. 
  • Drop-ins are not permitted.
  • Efforts will be made to group children together as requested on the registration form, but cannot be guaranteed as we are prohibited from exceeding cohort size.
  • In the event of insufficient registration for a specific week of camp, the camp will be cancelled and fees will be refunded without penalty.
  • In the event of extreme weather conditions -- ie heat, thunderstorms -- camp days will be cancelled. No refund or credit will be available.
  • In the event of insufficient staff, due to a suspected Covid-19 infection or otherwise, the camp may be cancelled and fees will not be refunded.
  • Parents / guardians must conduct an assessment of their child (campers) including a temperature reading daily and report the results electronically prior to arriving to being each camp day. 
  • Parents / guardians must review the Ontario Ministry of Health's 'Covid-19 Reference Document for Symptoms'.
  • Campers may be excluded from camp if they do not pass their health screening or meet the criteria outlined by Ottawa Public Health. No refund or credit will be available.
  • Parents / guardians must adhere to the instructions for drop-off and pick-up of their camper(s). 
  • Parents / guardians must provide up-to-date contact information in the event that they must be reached.

The Manor Park Community Council (MPCC) will issue refund cheques, providing that no fees are outstanding and that a written withdrawal request is received at mpcc@manorpark.ca.  
  1. Criteria for full refund, less administration fee, are:

a) written notice of full withdrawal from participation is received three (3) weeks prior to the published start date for camps;
b) written notice of full withdrawal from participation is received no later than one (1) week prior to the published start date for sessional programs;
c) written notice of full withdrawal from participation is receive one (1) week prior to start day for workshops or single-day programs,
d) written notice of full withdrawal from participation is received no later than the first day of the last month during which your child will attend ‘Before- and After-School in Manor Park’ or Manor Park Playschool. (For example: if you wish to fully withdraw your child from participation effective November 1, written notice must be received by the MPCC no later than October 1.) 
e)  written notice for partial withdrawal from participation (frequency of attendance) is received no later than the first day of the last month of regular attendance in ‘Before- or After-School in Manor Park’ or Manor Park Playschool.  (For example: if you wish to decrease your child’s attendance from five (5) days per week to three (3) days per week effective November 1, your written notice of partial withdrawal from participation must be received by the MPCC no later than October 1 or the five day fee remains in effect during November.)
f) Written refund request for fitness multi pass is received no later than one (1) month after initial purchase and before the first (1) class is redeemed.

  1. An administration fee is applied to all written notices of full or partial withdrawal from participation. Administration fees are:  $50 for ‘Before- and After-School in Manor Park’ (effective July 2016) ; $50 for Manor Park Playschool; $25 per week of camp; $10 per sessional program, multipass, workshop or single-day program.

  2. The refund will be made payable to the Amilia account owner under which the registration was made, or where applicable, to the person signing a paper registration.

  3. No refund will be made in cash.

  4. The refund, less administration fee, will be made from fees paid.  Note: the MPCC may deposit a post-dated cheque in order to process a refund less the administration fee.

  5. Pro-rated refunds are available where the withdrawal request is made by the MPCC and administration fee will not be applied.

 CHANGES TO REGISTRATIONS

  1. The Manor Park Community Council (MPCC) will endeavor to accommodate requests for changes to registrations, where no fees are outstanding and space permits.

  2. Changes to registrations may include increasing the frequency of attendance, changing the specific day(s) per week selected, or changing the specific week(s) selected.

  3. Written notice of a request to change a registration must be received at mpcc@manorpark.ca.

  4. Additional program fees may apply.

RETURNED PAYMENTS

Payments which do not clear the bank upon which they were drawn will be assessed a fee of $25. This fee must accompany the replacement payment.

CODE OF CONDUCT

In an effort to provide participants, volunteers, and staff with a safe enjoyable environment, inappropriate or aggressive behaviour, harassment, or foul language towards participants, volunteers, and staff is not permitted, nor is the intentional damage to the property of the city of Ottawa, Manor Park Community Council (MPCC) or others. The MPCC reserves the right to take necessary measures including, but not limited to, suspension or termination of enrolment and/or contacting the police when any participant or parent/guardian contravenes MPCC policies.

LATE PICK-UP OF CHILDREN

Children will be supervised for a five (5) minute grace period after the program has ended. Beyond the grace period, and at the discretion of the program’s supervisor, parents / guardians may be levied an additional charge of $1 per minute in order to discourage late pickup. After three (3) late charges have been levied, the Manor Park Community Council (MPCC) reserves the right to withdraw the participant from the program. No refund will be offered. A child will be supervised by MPCC staff for a maximum duration of one (1) hour after the specified end time of the program while staff attempt to make arrangements for the pick-up of the child through the parent / guardian or emergency contact. If staff have not successfully arranged for the pick-up of the child within one (1) hour of the program’s termination, staff will contact the police and turn the child over to their care.

SEVERE ALLERGIES

It is the responsibility of the participant or parent/guardian of the participant to identify themselves or their child(ren) if they have a severe allergy and require an auto-injector.

ACKNOWLEDGEMENT

I, as the participant or on behalf of the participant, acknowledge being the full age of 18 years or over. I also acknowledge having carefully read, understood and agreed to the above understand that the ‘Terms and Conditions of Registration’. I understand that the Manor Park Community Council reserves the right to require the participant or parent/guardian of the participant to sign a printed copy of these ‘Terms and Conditions of Registration’ along with a waiver as prior condition to admittance into the program. Furthermore, I understand that the participant or parent/guardian of the participant may be required to sign additional documentation related to a specific program.

PRIVACY AND OUR WEBSITE

Cookies

When an individual visitor accesses our website, we may use a browser feature called a 'cookie' to collect information such as the type of Internet browser and operating system the visitor uses, the domain name of the website from which the visitor came, date and duration of the visit, number of visits, average time spent on our website, pages viewed and number of cookies accumulated. A cookie is a small text file containing a unique identification number that identifies the visitor's browser, but not necessarily the visitor, to our computers each time our website is visited. Unless a visitor specifically informs us (e.g. by registering for an event or sending us correspondence from the website), we will not know who the individual visitors are. We may use this website information and share it with other organizations with whom we have a commercial relationship to measure the use of our website, to improve the functionality and content of the website and to facilitate usage by a visitor. Visitors can reset their browsers either to notify them when they have received a cookie or refuse to accept cookies. However, if a visitor refuses to accept cookies, he or she may not be able to use some of the features available on our website.

Links

Our website may contain links to other websites which are provided as a convenience only. Visitors are advised that other third party websites may have different privacy policies and practices, and we have no responsibility for such third party websites.

CHANGES TO POLICIES

The Manor Park Community Council (MPCC) reserves the right to modify or supplement policies at any time. Changes made to published policies will be posted on this website.

DISCLAIMER

In no event shall the Manor Park Community Council (MPCC) or its owners, members, employees, agents, associates, affiliates, or suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever including, without limitation, claims for loss of business profits, business interruption, loss of business information, or any other pecuniary loss arising out of the use of or inability to the website at http://manorpark.ca, even if the MPCC has been advised of the possibility of such damages.

COVID-19

Covid-Prevention Policy
Covid-19:  Workplace Safety Plan
Frequently Asked Questions (FAQ)
Covid-19:  Physical Distancing
Covid-19:  Cleaning and Disinfecting
Covid-19:  Scheduling Shifts
Covid-19:  Scheduling Meetings
Covid-19:  Illness at Work
Covid-19:  Response Plan

Children:  Active Screening Questionnaire (Recreation)
Children:  Active Screening Questionnaire (Child Care)
Staff:  Active Screen Questionnaire

ACCESSIBILITY POLICIES

The Manor Park Community Council (MPCC) strives to give people with disabilities the same opportunities to access and benefit from our services as others, and to provide services while respecting their dignity and independence. For our policies or to tell us how we are doing, contact the MPCC:  
613-741-4776 or mpcc@manorpark.ca or MPCC, 100 Braemar Street, Ottawa, ON  K1K 3C9

Accessibility policies (PDF download)

HUMAN RESOURCE POLICIES

Human Resource Manual (PDF download)

CORE PROGRAM POLICIES

Core Program Policies (PDF dowload)

 

The Manor Park Community Council (MPCC) strives to give people with disabilities the same opportunities to access and benefit from our services as others, and to provide services while respecting their dignity and independence. For our policies or to tell us how we are doing:

mpcc@manorpark.ca
Community Centre Office: 100 Thornwood Road, Ottawa, ON  K1K 4Y1  613-741-4753
Child Care and Early Learning Office: 100 Braemar Street, Ottawa, ON K1K 3C9 613-741-4776